nailgun.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered contractor management platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, company name, and billing information
• Contractor Information: Names, phone numbers, email addresses, and other contact details for contractors you add to the platform
• Project Information: Project details, schedules, notes, and related documentation
• Communications: Messages, emails, and call transcripts processed through our platform

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (features used, pages visited, time spent)
• Log data (IP addresses, access times, referring URLs)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our contractor management platform
• Communications: To send SMS notifications, project updates, scheduling alerts, and service-related messages
• AI Processing: To power our AI features that automate communications and scheduling
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, SMS delivery services like Twilio)
• Contractors You Designate: With contractors you add to your projects, as necessary to facilitate communication
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We do not share your SMS opt-in consent or phone number with any third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with SOC 2 compliance
• Employee security training and background checks

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Communication Records: Retained for 2 years for service quality and legal compliance
• SMS Records: Retained for 18 months, then automatically purged
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

6.1 Account Information

You may access, update, or delete your account information at any time through your account settings or by contacting us.

6.2 SMS Communications

You can opt out of SMS messages at any time:

• Reply STOP to any SMS message from nailgun.ai
• Contact us at privacy@nailgun.ai
• Update preferences in your account settings

After opting out, you will receive a confirmation message. Note that opting out of SMS may limit certain platform features.

6.3 Email Communications

You may opt out of promotional emails by clicking the unsubscribe link in any email. Service-related emails (account notifications, security alerts) cannot be opted out of while maintaining an active account.

6.4 California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

6.5 GDPR Rights (EU/EEA Users)

If you are in the EU/EEA, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Third-Party Services

Our platform integrates with third-party services (e.g., calendar applications, email providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@nailgun.ai
• Phone: 1-800-NAILGUN (1-800-624-5486)
• Mail: nailgun.ai Privacy Team, [Your Business Address]

For SMS-specific inquiries, you may also text HELP to our number for assistance.